UAE consumers can soon take up insurance complaints with Central Bank's Ombudsman unit

A person tasked with investigating individuals’ complaints against a company or organization.

On banking related services, consumers in the UAE can register a complaint with the Consumer Protection Department at the Central Bank, ‘when the matter has been dealt with by the bank but remains unresolved. The Central Bank will then determine if there has been a breach of the law, and deal with any breach that has been identified’.


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