Liberty Mutual Insurance Reviews: Pros and Cons (2022 Ratings) – MarketWatch

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Liberty Mutual is one of the largest car and home insurance providers in the U.S. and has extensive offerings. The company has a solid customer service reputation backed up by many Liberty Mutual insurance reviews.
We at the Home Media reviews team will take a close look at Liberty Mutual car and home insurance offerings, cost and customer reviews. Learn more about why we named Liberty Mutual as one of the best car insurance providers and best homeowners insurance companies in the U.S.
We rate Liberty Mutual a 9.0 out of 10.0 and recognize it for having Good Programs for Young Drivers in 2022. The overall rating of “9.0” was aggregated from the company’s performance across five key categories for car insurance: cost, coverage, reputation, availability and customer experience.
Overall Rating
Customer Experience
*Ratings are determined by our editorial review team. Learn more about our scoring methodology below.
If you’re looking for car insurance, Liberty Mutual is worth considering. It offers a range of car insurance coverage options and discounts, making it one of the most affordable providers we found for young drivers.
Here’s what makes Liberty Mutual stand out from competitors: 
Here are a few of the pros and cons of purchasing an insurance premium with Liberty Mutual:

Pros Variety of auto policies and add-on coverage Nationwide availability Excellent AM Best and Better Business Bureau (BBB) ratings Numerous discounts, especially for young drivers
Cons Average customer satisfaction ratings Premiums can be high

Founded: 1912
Better Business Bureau (BBB) rating: A+
AM Best financial strength rating: A
The Liberty Mutual Group is an international insurance provider that was founded in Boston in 1912. The provider offers many auto insurance policies and add-on coverage options for drivers nationwide. According to the National Association of Insurance Commissioners (NAIC), Liberty Mutual wrote over $12.7 billion in direct premiums in 2021.
Liberty Mutual has a largely positive reputation within the auto insurance industry. Many customers praise the company’s timely claims process and responsive customer service. Negative reviews from Liberty Mutual policyholders tend to center on issues with contacting claims adjusters and problems with the company increasing rates.
In August 2022, we conducted a nationwide car insurance satisfaction survey that polled 6,923 people. Of those who participated, nearly 5% reported they had a Liberty Mutual car insurance policy.
Here’s how Liberty Mutual customer satisfaction compares with the overall average from our survey. Each score is out of five points.
Liberty Mutual offers several standard insurance plans, including:
Drivers can also purchase add-on coverage. Here’s an overview of the additional coverage options Liberty Mutual provides:
Liberty Mutual insurance costs are average in comparison to those of competitors. It can be more expensive for some drivers, but it may be one of the most affordable options for younger drivers due to the company’s range of auto insurance discounts.
Our team got a quote from Liberty Mutual for $215 per month for a full coverage policy. This quote was for a 26-year-old driver who owns a 2018 Honda Accord and drives 12,500 miles per year. The cost for this policy comes out to $2,580 a year, which is higher than the national average of $1,730.
Here’s a closer look at how Liberty Mutual rates compare to leading national providers.Average annual car insurance costs by company Car insurance costs are influenced by many factors, some of which are in your control and some which are not. Understanding which ones you have control can help you ensure you get the best rate.
Icons showing the factors that influence the cost of car insurance
Here are the most common factors that affect car insurance rates:
Liberty Mutual offers various types of insurance discounts for drivers, which can be stacked to help bring the cost of insurance coverage down. The company provides the following discounts:
According to our research, Liberty Mutual home insurance typically costs less than the national average. The NAIC reported that the national average for homeowners insurance premiums in 2018 was $1,249 per year.
We reached out to Liberty Mutual for home insurance quotes to provide you with a better understanding of what you can expect to pay for coverage.
Liberty Mutual consistently offers several car insurance discounts and lower premiums than competitors, which is why we named it our pick for discounts. Here are the discounts typically offered by Liberty Mutual:
Several factors affect your home insurance cost, including: 
Home insurance policies offer financial protection for your home and personal property in the event of a disaster or accident. Liberty Mutual provides the following standard types of home insurance coverage:
Liberty Mutual Home Insurance Coverage
Dwelling coverage
This insurance helps cover the cost to repair or rebuild your home after a covered event. It includes protection from fire, water, weather, theft and vandalism.
Personal property coverage
This insurance covers your personal items, including any personal property you may be using outside of your home. Common items protected include furniture, clothing and electronics.
Personal liability coverage
This covers you in the event of injury or property damage to someone else. It helps pay for medical bills of someone injured on your property, repairs of accidental damage to someone else’s property and legal costs.
Wind/hail coverage
This covers your property for any damage caused by wind and hail.
Additional living expenses coverage
This insurance covers any necessary increase in living expenses if you need to live elsewhere during house repairs so you can maintain a normal standard of living.
Liberty Mutual also offers the following insurance options:
Liberty Mutual Add-On Coverage
Blanket jewelry coverage
This add-on coverage replaces your jewelry if it is lost or stolen, with no deductible or upfront appraisal.
Hurricane damage coverage
This pays for damages to your property resulting from a hurricane. Your state may require a separate deductible for this add-on coverage.
Inflation protection
This add-on coverage option automatically adjusts your coverage limits at your policy’s renewal to keep pace with inflation. You’ll also receive a discount on your policy premium.
In this article, Liberty Mutual auto insurance received 9.0 out of 10.0 stars by our reviews team based on the same categories used to assess all car insurance providers. We also included a complete guide to Liberty Mutual, providing in-depth information on the company’s auto and home insurance costs, coverage and customer reviews.
Car insurance is based on a variety of factors, and it’s important to find an insurer that offers everything you need in a plan and more. The best way to shop around is to compare free car insurance quotes from insurers before making a final decision.
Progressive is the third-largest insurer in the nation and wrote over $35 billion in auto insurance premiums in 2021. The company offers many standard coverage options in addition to add-on coverage, including roadside assistance, rental car coverage, loan/lease payoff, rideshare coverage and pet coverage.
Progressive also provides you with a plan tailored to your driving, called the Snapshot program, where the insurer tracks your driving through a plug-in device. Depending on how safe you are on the road, you may qualify for extra car insurance discounts.
Read more: Progressive insurance review
USAA is a reputable insurer that provides coverage for military members, veterans and their families. The company offers standard car insurance options and additional coverage, including roadside assistance, rental car reimbursement and accident forgiveness. USAA is highly rated when it comes to customer satisfaction and affordability, as well.
Read more: USAA insurance review
Below are frequently asked questions about Liberty Mutual Insurance Reviews.
Yes, Liberty Mutual insurance is a good reliable car insurance company. In our survey, 51% of the respondents who purchased a Liberty Mutual insurance policy were happy with the company.
Liberty Mutual is a reliable company when it comes to paying claims. It holds an A financial strength rating from AM Best, which shows its ability to pay out claims to Liberty Mutual customers.
We at the Home Media reviews team rate the Liberty Mutual insurance company a 9.0 out of 10.0 overall. After conducting deep research, we also give Liberty Mutual an 8.9 for its reputation, a 10.0 for availability, an 8.8 for costs and an 8.2 for customer experience.
No, Liberty Mutual is owned by Liberty Mutual policyholders and its shares are not available to investors on the market.
In some cases, Liberty Mutual insurance can cost more than the nationwide average. However, the insurer offers a wide range of discounts for policyholders that can be bundled and ultimately drive costs down. If you qualify for discounts, this provider could end up being an affordable option compared to competitors.
In our review of the best car insurance companies, we named USAA, Geico and State Farm as the leading insurance companies in the nation based on reputation, availability, cost, coverage and customer experience.
Because consumers rely on us to provide objective and accurate information, we created a comprehensive rating system to formulate our rankings of the best car insurance companies. We collected data on dozens of auto insurance providers to grade the companies on a wide range of ranking factors. The end result was an overall rating for each provider, with the insurers that scored the most points topping the list.
Here are the factors our ratings take into account:
*Data accurate at time of publication.
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